Quick answers to the questions we hear most often.
Our standard support hours are Monday through Friday, 8 AM to 6 PM. Emergency IT support for Managed IT Services clients is available 24/7, 365 days a year.
For managed IT clients, our average response time is under 30 minutes for critical issues and under 2 hours for standard requests. Non-managed clients receive responses within 1 business day.
Yes. We provide on-site support within our service area. Remote support is available for clients nationwide.
Our Managed IT Services include 24/7 monitoring, proactive maintenance, patch management, cybersecurity monitoring, backup management, helpdesk support, and monthly reporting — all for a predictable flat monthly fee.
Absolutely. We frequently operate in a co-managed model, working alongside internal IT staff to supplement expertise and capacity where needed.
All our services are designed with security-first principles. We implement encryption, access controls, regular security audits, and comply with industry-standard frameworks. See our Privacy Policy for details.
Yes. We offer customized Service Level Agreements (SLAs) for all managed service engagements and are happy to sign NDAs prior to project discussions.
Simply fill out our Contact form or give us a call. We will schedule a free 30-minute consultation to understand your needs and recommend the right solution.